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Website privacy policy

Biwater Holdings Limited, Biwater House, Station Approach, Dorking, Surrey, RH4 1TZ (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Under the Data Protection Act and EU GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you.

(A) How we may collect information from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on (our website). This includes information provided at the time of applying to work with us or information provided as part of a query completed through our ‘Contact us’ page
  • If you contact us, we may keep a record of that correspondence
  • Details of your visits to our website including, but not limited to, online identifiers traffic data, location data, weblogs and other communication data
  • Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Information about your visit, including the full uniform resource locators (URL), clickstream to, through and from our website (including date and time), topics you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page
  • If you apply for any roles with Biwater, we may keep your details and CVs for up to a period of three months from submission

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

(B) Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your enquiry or job application. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

(C) Uses made of the information (why your personal data is collected)

We use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer or device
  • To provide you with information that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To administer our website and for internal operations, including: troubleshooting, data analysis, testing, research, statistical analysis and surveys
  • To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them
  • To notify you about changes to our service
  • As part of our efforts to keep our website safe and secure

(D) Disclosure of your information (sharing of your personal data)

We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If Biwater Holdings Limited, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Biwater Holdings Limited, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

(E) Your rights

You have the right to ask us to delete or correct your personal data and not to process your personal data for marketing purposes. You may also request your personal data be transferred to another person. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have opted into the company’s promotional emails (‘newsletter’), you are provided with an option to unsubscribe from the mailing list at any time via the designated ‘unsubscribe’ link included in the footer of every marketing email. You can also exercise the right to ask us to delete or correct your personal data at any time by contacting us at [email protected].

In the event that you are unhappy about any aspect of our activity in relation to your personal data you may complain to the Information Commissioner’s Office, details as follows:

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Tel: + 44 303 123 1113 (local rate) or +44 1625 545 745 if you prefer to use a national rate number

(F) Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request is free of charge under the GDPR.

(G) Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

(H) How long we hold your personal data for

We review the personal data we hold from you once a year and shall not in any event hold you data longer than is necessary for that purpose or those purposes.

(I) Contact us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected]